How much does delivery cost?
- UK delivery - £2.90
- UK delivery for orders over £35 - FREE
- International delivery - from £11.20 (rate calculated at checkout based on your location and parcel weight)
UK orders are dispatched with Royal Mail 2nd Class as standard.
UK orders containing matches are dispatched with Hermes fully tracked service. Matches cannot be sent outside of the UK.
How long will my order take to arrive?
Due to COVID-19, delays are to be expected.
We aim to dispatch orders within 2-3 business days. UK delivery may take up to 7 working days after this point. Some areas are experiencing further delays due to local understaffing.
International orders to Europe on average may take 2-3 weeks, with delays at customs dependent on your country. Orders will not be considered as lost until 28 working days following dispatch. Customers are responsible for all duties, customs charges and import taxes.
Can I cancel my order?
We start packing your order as soon as it's placed, so we cannot guarantee cancellations or amendments to your order.
Can I get a refund?
If you are unhappy with your order for any reason, you can send it back to us within 14 days of receipt for a full refund. Items must be in the exact condition they were received. Buyers are responsible for return postage - please note this refund policy applies to buyers in the European Union only.
Please do not return your parcel without first notifying us of your issue via email, at firstname.lastname@example.org.
My items were damaged, what should I do?
Send us an email at email@example.com with your order number and details of the damage - photographs of the damage will help us to resolve issues quickly and help us to learn what went wrong. Refunds and replacements will be provided at our discretion.