Delivery Information

DELIVERY COSTS
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All orders over £25 receive FREE 1st Class delivery

· Large letter (1st class) - £1.50
Wax melts, tealights and macrame are sent as large letters. Royal Mail aim to deliver 1st class items the next working day after dispatch.
· Small parcel (1st class) - £3.50
Candle tins and jars are sent as small parcels. Royal Mail aim to deliver 1st class items the next working day after dispatch.
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INTERNATIONAL DELIVERY
Delivery to the EU and USA is offered from £4.50-£17.50. Exact postage is calculated at checkout depending on your order weight and location.
Tracked & Signed For delivery is offered as standard for candle tins and jars.
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We post using Royal Mail and cannot accept any responsibility for parcels lost under their control. There may be additional customs fees payable on your parcel which are not included in your postage cost. Royal Mail aim to deliver international parcels within 7 working days. Please email hello@tigerandco.uk if your parcel does not arrive within 14 working days.
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SHIPPING TIMES
We always aim to package and post orders within 1 business day.
If your items are personalised, they will be made to order, and will despatch in 1-2 business days.
Royal Mail aim to deliver 1st Class items the next working day after dispatch.
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RETURNS POLICY
If you are not completely happy with your purchase, you can return it in the condition you received it within 14 days. Unfortunately we cannot accept returns on any custom or personalised products. Buyer is responsible for return postage.
If your package has not arrived or you have any other issues, please drop us an email at hello@tigerandco.uk as soon as possible. Please note, we do not accept cancellations as we begin packing your order as soon as it is placed, but if you need to make any alterations, email us at hello@tigerandco.uk.