Read our latest COVID-19 update here.
How much does delivery cost?
- UK delivery - £2.95
- UK delivery for orders over £30 - FREE
Orders are dispatched with Royal Mail 2nd Class as standard. Orders containing matches will be dispatched with Hermes using a fully tracked service.
How long will my order take to arrive?
Due to COVID-19, delays are to be expected. We aim to dispatch orders within 2-3 business days. Your order may take up to 7 business days after this point to be delivered due to current understaffing and parcel volumes in the distribution network.
Can I cancel my order?
We start packing your order as soon as it's placed, so we cannot guarantee cancellations or amendments to your order.
Can I get a refund?
If you are unhappy with your order for any reason, you can send it back to us within 14 days for a full refund. Items must be in the exact condition they were received. Buyers are responsible for return postage - please note this refund policy applies to buyers in the European Union only.
My items were damaged, what should I do?
Send us an email at email@example.com with your order number and details of the damage - photographs of the damage will help us to resolve issues quickly and help us to learn what went wrong. Refunds and replacements will be provided at our discretion.